Warranty Information
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SisuDent instruments are made for daily professional use. This page explains the SisuDent warranty and how to make a warranty claim.
Warranty period
SisuDent instruments have a warranty of 2 years from the date of purchase.
The 2-year warranty does not apply to:
- mirror tips;
- explorers;
- single-use instruments.
What the warranty covers
The warranty covers damage and corrosion of the instrument, including breakage.
What the warranty does not cover
The warranty does not cover damage caused by improper sterilization.
How to make a warranty claim
A warranty claim requires that the instrument is registered in your SisuDent customer account (see Warranty registration).
Send your claim by email to info@sisudent.fi and include:
- the product code of the instrument (for example 1351);
- the date of purchase;
- photos of the damage;
- a copy of the receipt or invoice of the purchase.
The warranty is counted from the date of purchase on the receipt or invoice. The date entered in the warranty registration of your customer account must match it.
SisuDent reviews the claim and answers you by email.
When a claim is accepted, SisuDent replaces the instrument. Shipping costs are paid by the customer.
Warranty registration
Customers with a SisuDent customer account can register their instruments in the account. The account then shows the purchase date and the end date of the warranty for each registered instrument. Registration is required for a warranty claim.
Your rights under the law
This warranty is given in addition to the rights the buyer has under mandatory law and does not limit them.
Contact
Questions about the warranty: SisuDent Oy, info@sisudent.fi, +358 45 157 5979.